REFUND POLICY
Refund & Returns Policy
At Relivyx, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a smooth and transparent return and refund process.
Return Window
You may request a return within 30 days of receiving your order.
How to Request a Return
To initiate a return or refund, please contact our support team at:
Please include your order number and a brief explanation. Our team will respond with return instructions.
Shipping & Processing Times
Orders are processed within 1–2 business days. Once shipped, delivery typically takes 5–10 business days across all U.S. regions.
We offer free shipping to all locations within the United States via FedEx.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. Please note:
- Items that arrive damaged or defective are eligible for a free replacement or refund.
- Returns without prior authorization may not be accepted.
- Certain items may require photo or video evidence to approve the return.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.
Please note that refunds may take 3–7 business days to appear on your bank or card statement depending on your provider.
Contact Us
If you have any questions about our return or refund process, feel free to reach out: