FAQ
We’ve put together answers to the most common questions our customers ask.
ORDERS & SHIPPING
How long does it take to process and ship my order?
Orders are processed within 1–3 business days. Shipping usually takes 5–12 business days depending on your location.
How can I track my order?
You can track your order anytime using our tracking page: Track your order here
My tracking says delivered, but I didn’t receive it. What should I do?
Please check with neighbors or your local carrier. If you still can’t find your package, contact our support team and we’ll help you resolve it.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible. If your order hasn’t been shipped yet, we can update your address.
Why does my tracking say “No information available”?
Tracking updates may take a few days to appear after your order has been shipped. Please check again later.
RETURNS & REFUNDS
Do you offer refunds?
Yes, we offer a 365-day guarantee. If you are not satisfied with your purchase, contact us and we’ll assist you.
How do I request a refund?
Simply reach out to our support team with your order details and we’ll guide you through the process.
Can I cancel my order?
Orders can be canceled shortly after purchase. Contact us immediately if needed.
SUPPORT
How can I contact support?
You can contact us anytime through our Contact page or email. Our team is always ready to help you.